"We introduced the independent Guardian Service in 2013. It was the first of its kind in the country and came about following the Francis report, which found staff at the Mid Staffordshire Hospitals were often too afraid to speak up about their concerns.
One of the main reasons we opted for an external service was to give our staff greater confidence in raising their concerns. This was really important to us, as we wanted to make sure we’d taken every step to ensure they felt comfortable to raise issues."
The service has supported hundreds of our staff. It provides independent, confidential and non-judgmental support. This can be any worry or risk in the workplace, including patient safety. In all appropriate cases, we work with the Guardian Service to address the issues raised. This would be done anonymously.
Since the introduction of the service, we’ve seen an increase in the number of staff who know how to report unsafe clinical practices; up from 83 per cent to 95 per cent, so showing that our Trust is becoming more open and that our staff feel they can report any issues or risks they see. This in turn, helps us to keep our patients’ safe, and our staff motivated in their roles.
The most important aspect to us is that our staff feel listened to, and we feel we’ve achieved this.