COVID-19 Analysis

A report and analysis of COVID-19 concerns March - August 2020

Introduction

The Guardian Service reports monthly to our client service users. Each report deals specifically with all concerns for an individual client.

Throughout the year we produce consolidated reports on relevant topics taking a view on issues across our complete client base.

This report is a high-level overview only, of the concerns raised to GSL Guardians across all our NHS clients (circa 120,000 NHS Employees) in the UK in respect of COVID -19. The first concerns recorded were in Mid-March. This report spans the period of March 2020 to the end of August 2020. This is the second report on COVID-19 concerns from the Guardian Service and this document builds on the first report covering Mid March to April 19th 2020 and is now a complete record of all concerns raised to the end of August 2020.

Our service users will have received an expanded report listing in detail the 175 concerns raised to our Guardians.

To protect confidentiality the information is recorded by Trust type - General/Acute (1) or Mental Health (2) and concerns are classified under
the following headings:

• Personal Protection Equipment (PPE)
• Rules and protocols for COVID-19 (R&P)
• Change of duties (CD)
• Working from home (WFH)
• Sick leave (SL)
• Pay (Pay)
• Family concerns and general information (FC&GI)
• Training and education (T&E)
• Other (O)

Each concern raised was escalated within each client according to agreed protocols for that client and a response or resolution (where possible)
was relayed to the staff member. This is a generic report, and each client will have received COVID-19 data and details specific to their
organization in their monthly report.

In the majority of instances, concerns related to COVID-19 were seeking information and clarification and a result of staff anxiety levels. In a
minority of instances concerns were of a serious patient and/or staff safety nature requiring a “Red Alert” escalation.

A total of 125 individuals contacted a Guardian in the period. As is normal in these circumstances an individual can raise a series of concerns
across a number of categories. This report contains 175 actual concerns. In many instances, the concern raised by an individual was also
expressed on behalf of several colleagues. The following charts provide an overview of the data. 

KEY: Personal Protection Equipment (PPE) - Rules and protocols for COVID-19 (R&P) - Change of duties (CD) - Working from home (WFH) - Sick leave (SL) - Pay (Pay) - Family concerns and general information (FC&GI) - Training and education (T&E) – Other (O) – Acute/General Trust (1) – Mental Health Trust (2)