A systems approach to speaking up

Our Services

Our purpose is to transform organisations by listening and turning what is said into opportunities of learning, development and improvement.

A systems approach focuses on six pillars that are, policies that are consistent, escalation that is enforced, reporting that is smart, Guardian arrangements that are effective, capability that is support by hearts and minds and measures that are meaningful. 

A team you can rely on

We provide guidance and support on all matters related to speaking up and open culture, working with our clients to create an environment where everyday dialogue creates change, generates intelligence and drives improvement.

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consistency

Consistent policies

We will appraise all your speaking up policies, aligning them, bringing them up to best practice standards and rationalising them.

Engaging across the system we will gain buy-in into a shared, system wide policy that will drive consistency and simplify the speaking up process for everyone. This is  particularly effective in primary care and is another means of encouraging collaboration and support across providers.

escalation

Effective escalation

We will work with system leaders and providers to develop a system wide escalation path. This becomes part of our contractual requirements enabling leaders to demonstrate that they are being held to account in responding to speaking up matters. This also provides assurance to the workforce that speaking up results in action.

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Dialogue training

Our workshops are shaped by our extensive experience of working in a range of organisations and provide everyday practical support to staff and leaders.

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Standards review

Assess your culture for openness by the people who have delivered culture changes to over 300 organisations.

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Professional services

We believe every organisation is unique and can tailor services to your specific requirements.

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Guardians for NHS trusts

Trusts are complex organisations where every worker is under pressure. Our specialist Guardians provide an additional route to speak up.

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Systems approach

Trusts are complex organisations where every worker is under pressure. Our specialist Guardians provide an additional route to speak up.

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Primary care

This service is designed for individual primary care sites that want to achieve NHS England's independent Guardian guidance.

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